Account & Data Deletion Policy

In accordance with Apple App Store Review Guidelines (Guideline 5.1.1(v)) and Google Play Developer Policies, LupoTrail provides clear mechanisms for users to delete their account and all associated personal data.

Method 1: In-App Account Deletion (Instant)

If you have the LupoTrail app installed on your iPhone or Android device:

1. Open the LupoTrail app.
2. Tap the Settings gear icon on your dashboard.
3. Tap your User Profile card at the top.
4. Scroll to the bottom of your profile and tap "Delete Account & Wipe Data".
5. Confirm your choice. Your account, saved ride routes, biometrics, and preferences will be permanently wiped immediately from local storage and any cloud backups.

Method 2: Web Deletion Request (Without App Installed)

If you have uninstalled the app or no longer have access to your device, you can submit a manual deletion request:

• Email: Send an email to yalcinpak@gmail.com with the subject line "LupoTrail Account Deletion Request".
• Information required: Please include the email address associated with your LupoTrail account.
• Processing Time: Upon receiving your request, our team will purge all server records, account credentials, and synced activities within 7 business days and confirm via return email.

What Data is Deleted?

When you delete your account, we permanently delete:

• Your email address and authentication profile credentials.
• All recorded GPS ride trails, timestamps, and coordinates.
• Historical power, heart rate, cadence, and gear shift telemetry.
• Equipment profiles and bicycle maintenance records.
• Diagnostic crash logs associated with your user session.

For additional questions regarding data handling, please refer to our Privacy Policy.